FAQ's
How long does it take for my SOS to arrive in the central Chequi after pressing the SOS button in the App or the SOS button?
Press the SOS button between you and let the alarm enter the control panel normally late, as long as you have good data or telephone coverage, between 5 and 40 seconds. When for any reason there is an interruption of the data or telephone service, the same app or SOS button will try to establish contact again for another half hour.
How long does it take the central Chequi to answer an SOS?
We guarantee that we respond to your SOS within one minute after receiving the alarm at our headquarters, always in the language that you have entered at the time of hiring.
How does the App or the SOS button work?
The App works with internet and data, therefore, your phone must always have data and internet coverage. Instead, the SOS button works for phone coverage and of course you have to have phone coverage.
Can I press the SOS button to speak to the control panel?
No, you can only press the SOS button to launch an SOS. If you want to speak to the central for any question that arises, you should call Chequi by its usual telephone number 34.646.188.598.
What happens when I live with someone at the same address who does not have Chequi hired?
Any person who lives or habitually resides at their home must have contracted a Chequi contract together with theirs. In case this person does not have this contract in force and you press an SOS alarm, two years of the contracting price will be charged, as compensation or penalty, as the sole responsible for your app or SOS button.
And when I have a visit from my family or friends and something happens to them, can I press the SOS button?
When you have visitors who do not usually reside at the same address as you and something happens at home with them, if you can press the SOS button on their phone App or on their separate SOS button. When the Chequi-central contacts you by phone, you must explain that it is a person outside the contract.
Do I have to pay more for my Chequi contract when I have pressed an SOS?
No, you can press the SOS as many times as necessary for a real emergency.
How do I renew my contract?
Every year, 15 days and 5 days before expiration, you will receive an email in your mailbox and an SMS on your mobile phone informing you that the contract is about to expire. You can notify us up to two days before the expiration of your decision to terminate the current contract. The day before expiration, the receipt for the following year will be automatically presented to your bank. You can also enter the invoice in the Chequi Life Guard SL account. BBVA bank - Account: ES13 0182 4453 0902 0157 4397
How many alarms are included in my contract?
You can generate as many alarms as you need, there is no limit for justified alarms
How many false alarms are included in my contract?
Every customer should be aware that a false alarm generates useless and unnecessary work in our Chequi plant. Also in case of a false alarm we will try to contact you by all means we have at our disposal. We call you on your mobile phone, landline, your SOS button and if we can't reach you, your contacts will be called. If we can't talk to them either, we'll call the municipal police of your place of residence or the Civil Guard / Guardia Civil or any other authority and this, in case of false alarms, can cause you a lot of trouble and also take away the credibility of our emergency center. It is therefore strictly forbidden, under any circumstances, to generate a false alarm.
Penalties for false alarms:
False alarm with SOS button: maximum 3 per year and after that the customer will be excluded from our services and the Chequi connection fee will have to be paid in full again.
False alarm for not answering a daily check / Chequi: The customer is immediately excluded from the Chequi / daily checks.
In no event shall an exclusion from our services for these reasons be sufficient grounds for any refund of any amount paid to Chequi Lifeguard Sl.
Do I have to pay renewal fees?
No, when the receipt is automatically paid by your bank on the due date. In case of return of the receipt by your bank, 10% of expenses will be charged as management expenses.
What happens when I want to terminate the contract?
Nothing happens. Simply communicate it to our central office and return the SOS button with the SIM card along with its charger in its original box and in the same condition as you received it. In case of not returning the SOS button, a fee of 150 euros will be charged as compensation. An early contract review will never be a reason for refund of amounts paid.
Do I have to notify Chequi of changes in my contract or contacts etc.?
Naturally, this is very important. You are solely responsible that your data is constantly updated. This update can be done by yourself in your profile on the Chequi website by entering your access codes, sending an email to info@chequi.com or simply calling Chequi at 34.646.188.598.
Can I test from time to time if my app's SOS button or separate SOS button works?
Naturally you can test the correct operation whenever you want. The only condition is that you notify the Chequi plant in advance. Chequi even recommend you to check the proper functioning of your phone App and SOS button every 4 or 5 weeks.
What happens when the SOS button is lost or stolen?
You are responsible for the good care and custody of the SOS button. When you lose it, the SOS button device will be charged at the price of 145 euros plus the corresponding VAT that, if you have it contracted with your home insurance, you can claim it from them.
What happens when the SOS button breaks?
When the SOS button is kept in optimum condition by the user, the device will be replaced at no cost to the customer. On the other hand, when the device is defective due to misuse, bad care or is manipulated or opened, the SOS button device will be charged at the price of 145 euros plus the corresponding VAT.
Who owns the SOS button and the SIM card?
The SOS button and the SIM card are the property of Chequi Life Guard SL. and they must be returned at the end of the contract between both parties at the simple request of Chequi Life Guard SL. to its rightful owner. You are solely responsible for any misuse of the SIM card or the SOS button itself.
What do I have to do when I change the telephone terminal?
In this case, you must communicate directly to Chequi Life Guard SL. and download a new app for free from the APP Store / IOS or PLAYSTORE / Android and you will receive another connection number to enter in settings / profile of your APP.
What do I always have to control on my mobile phone?
When you open the App on your mobile phone and press the red SOS button the first time, the coordinates of your current location must appear. If this space is left blank, it means that it does not have its locator working and we cannot know at the moment of an SOS launched its exact location.
Does Chequi give my personal data to other companies or people?
Never. Chequi guarantees that your personal data delivered to Chequi Life Guard SL. They will not be delivered to any other company and at the moment of contract termination they will be removed from our databases immediately, except for your name and surname, address, email and telephone number, which will be removed after 30 business days.
How are the Chequis (welfare checks) sent?
A Chequi (wellness check) can be sent to you in 2 different ways:
1. We will send you a message to your mobile from the Chequi central at the time you propose, which you must confirm by pressing the green button. (you need internet coverage on your mobile for this)
2. You will be called by our Chequi Central to your mobile or landline and just by accepting this call we know that everything is fine (you only need an active telephone line on your mobile or landline and this option has to be requested from the Chequi Central by calling at 0034 865771312)
PLEASE NOTE: If you have option 2, you can NOT have an "answerphone" or "Dicta SMS" connected or activated on your mobile or landline. These services are automatically activated when you sign up for a phone line, but below are guidelines for turning them off on your phone.
How to deactivate the answering machine or the Dicta message on my phone?
We all know what an answering machine is, but an “SMS Dicta” is something completely different…
This is a payment service that was invented so that you pay more money (without being properly informed) and it works in the following way: if someone calls you and you don't answer the phone, that person can leave a message and then it will be sent to you by SMS. There are 2 main drawbacks to this:
1. This is a paid service that is charged to the person who is calling you.
2. This recorded message is reasonably well written in Spanish, but if someone leaves a message in another language, it will be written completely garbled in the SMS sent to you.
How to deactivate the answering machine on your mobile or landline?
Movistar: Call the number: 22500
Vodafone: Call the number: #147#
Orange: Call the number: ##002#
JazzTel: Call the number: ##002#
Yoigo: 3 calls: first time to: *67*556# then to: *62*556# then to: *61*556#
MasMovil: Call the number: #002# or the number: #004#
How to deactivate Dicta SMS on your mobile?
Movistar: Call the number: 22217 and then enter option 2
Vodafone: Call the number: #203*1#
For other phone providers you have to call your provider